Privacy Policy

ACIselect Coaching Institute ("ACIselect") is owned and operated by Neven Academy Assam.Neven Academy Assam ("we," "us," or "our") is the data controller for personal information collected through ACIselect's website, programs, and services, including our digital learning platform and Lifetime Test Support.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our programs, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of information:

• Personal information: Name, email address, phone number, postal address, and other details you provide during enrollment or contact forms.
• Payment information: Fee payment records and transaction references. We do not store full card or banking credentials on our servers.
• Usage data: Pages visited, time spent on site, device type, browser, and IP address collected through cookies and analytics tools.
• Communication records: Messages sent via email, WhatsApp, contact forms, or in-person inquiries.

We use collected information to:

• Process enrollments and manage student accounts
• Respond to inquiries and provide customer support
• Send program updates, schedules, and administrative notices
• Improve our website, services, and teaching methodology
• Comply with legal obligations and resolve disputes
• Prevent fraud and ensure platform security

We do not sell your personal information. We may share information only in the following circumstances:

• With service providers who assist in payment processing, hosting, or communication (under confidentiality obligations)
• When required by law, court order, or government authority
• To protect the rights, property, or safety of ACIselect, our students, or others
• With your explicit consent

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Our website and mobile app may use cookies, local storage, and similar technologies to enhance user experience, remember preferences, and analyze traffic patterns. You can control cookie settings through your browser, though disabling cookies may affect site functionality.

Session identifier:We store a randomly generated session ID in your browser's local storage to maintain analytics continuity across page visits. This identifier is not linked to your name, email, or any other personal information.

Usage analytics: We collect page paths, button interactions, and session events and send them to our backend (Supabase) for internal analytics to improve our website and services. This data is used solely by ACIselect and is not sold or shared with advertising networks.

We do not use third-party advertising or cross-app tracking SDKs. For a full list of cookies and storage keys, see our Cookie Policy. Where required by law, we ask for your consent before enabling analytics.

You may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing communications

To exercise these rights, email us at curioversitylearning@gmail.com or see our Account Deletion policy.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including enrollment records, payment history, and legal compliance requirements. When data is no longer needed, we securely delete or anonymize it.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.

If you access our services from the European Economic Area (EEA), United Kingdom, or Switzerland, the following additional information applies alongside the rest of this Privacy Policy.

Data controller: Neven Academy Assam, 1000, Uday Nagar, Bono Durga Mandir, Karim Chowk, K.Chowka, Ward No.4, Mangaldoi, Darrang, Assam 784125. Contact: curioversitylearning@gmail.com.

Lawful bases for processing:

• Contract: account creation, delivering features you sign up for, and responding to enrollment enquiries you submit
• Legitimate interests: security, fraud prevention, rate limiting, and improving our services (balanced against your rights)
• Consent: first-party analytics where required, and optional marketing if you opt in
• Legal obligation: records we must keep under applicable law

Subprocessors that may process data on our behalf include Supabase (hosting, authentication, database), Vercel (website hosting), Upstash (rate limiting), and Google (OAuth sign-in and Maps embeds on our contact page). We require appropriate contractual safeguards where data is transferred outside the EEA.

International transfers: Your data may be processed in India, the United States, or other countries where our providers operate. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses offered by our providers.

Retention: Account and enrollment records are kept while your relationship with us continues and as needed for legal compliance. Analytics events are retained for internal analysis for up to 24 months unless deleted earlier. Form submissions are retained while we handle your enquiry and for reasonable follow-up periods.

Your GDPR rights may include access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. To exercise these rights, email curioversitylearning@gmail.com or see our Account Deletion policy. You may also lodge a complaint with your local data protection supervisory authority.

Children: Our services are not directed at children under 18. If you believe a child has provided personal data, contact us so we can delete it.

For users in India, we process personal data as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025. We collect data only for clear purposes described below and rely on consent, contractual necessity, or legitimate uses as permitted by law.

Itemized processing notice

Your rights as a Data Principal

• Access: view your stored data on your account page or request a copy
• Correction: update your profile on /account or contact us
• Erasure: delete your account from /account or see our Account Deletion policy
• Nomination: you may nominate another person to exercise your rights on your behalf in the event of death or incapacity by contacting our Grievance Officer
• Grievance redressal: submit a formal request via our grievance form

Response timelines

• Access, correction, and erasure requests: within 7 business days
• Grievances: acknowledged promptly; resolved within 90 days

Grievance Officer

Email curioversitylearning@gmail.com with the subject line "Data Protection Grievance", or use our online grievance form.

Complaint to the Data Protection Board

If you are not satisfied with our response, you may lodge a complaint with the Data Protection Board of India once operational. Information is available at meity.gov.in.

Children (under 18)

Our services are not directed at children under 18. We do not knowingly process personal data of anyone under 18 without verifiable parental or guardian consent. If you believe a child has provided personal data, contact us so we can delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

For privacy-related questions or requests, contact us at:

Neven Academy Assam
ACIselect Coaching Institute ("ACIselect") is owned and operated by Neven Academy Assam.
1000, Uday Nagar, Bono Durga Mandir, Karim Chowk
K.Chowka, Ward No.4, Mangaldoi, Darrang, Assam 784125
Phone: +91 91017 76379
Email: curioversitylearning@gmail.com

See also our Terms & Conditions and Refund & Cancellation Policy.